Silverchain

Transforming two organisations into one connected digital workplace

When Silverchain acquired national in-home care provider KinCare, it faced a pivotal challenge: two organisations, two technology stacks, and one strategic imperative – unify quickly, securely, and with minimal disruption to frontline care.

Partnering with Platinum Technology, Silverchain executed a full Google Workspace to Microsoft 365 migration for more than 1,200 users and 11TB of data, creating a single connected digital workplace and accelerating its organisational transformation.

  • “It never felt transactional; it felt like
    we were in it together.”

    Platinum Technology were an exceptional partner for us throughout the entire migration. From day one, they brought deep expertise, a genuine willingness to collaborate, and a can-do attitude that never wavered — even when unexpected issues surfaced from the legacy KinCare environment. Their communication was outstanding at every level, and every team member was prompt, proactive, and fully committed to achieving the outcome. The result was a seamless migration that has enabled us to unify our organisation, uplift our security posture, and accelerate our digital transformation. I would not hesitate to recommend Platinum Technology.
    Aaron Burt,
    CTO, Silverchain

Challenges

  • Two separate technology stacks following the acquisition of KinCare, requiring rapid unification under a single secure platform.
  • KinCare operated entirely on Google Workspace, while Silverchain was deeply invested in Microsoft 365 with an enterprise-grade E5 security posture.
  • Migrating more than 1,200 users and 11TB of email, files, calendars, and chat history while minimising disruption to frontline care staff.
  • Establishing unified identity and access management, including SSO, across both organisations.
  • Enabling a full rebranding of KinCare under the Silverchain identity as a critical strategic objective.

Solutions

  • End-to-end Google Workspace to Microsoft 365 migration for 1,200+ users and 11TB of data, delivered through a phased, structured approach using AvePoint Fly Server.
  • Discovery workshop at Microsoft to align teams, build trust, and map the migration plan, followed by comprehensive environment analysis of KinCare’s Google Workspace footprint.
  • Pilot, delta, and final migration phases to ensure full data integrity across email, files, calendars, shared drives, and chat history.
  • Azure AD and SSO integration to establish centralised, secure identity and access management across the combined organisation.
  • Microsoft 365 E5 licensing uplift for KinCare users under Microsoft’s Tech for Social Impact program, significantly enhancing security compliance, data governance, and auditability.
  • Daily operational check-ins and weekly senior-level governance, with user support documentation and post-migration testing throughout.
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Key Outcomes

  • Unified Digital Ecosystem: All 1,200+ users now operate within a single Microsoft 365 environment under Silverchain’s governance framework, with centralised identity management and consistent security policies.
  • Security Uplift: Migration to Microsoft 365 E5 delivered a significant enhancement to security compliance, data governance, and auditability across both organisations.
  • Operational Efficiency: Elimination of dual ecosystems reduced IT complexity and licensing overhead, improved onboarding speed, and provided a scalable foundation for ongoing digital transformation.
  • Full Data Continuity: All historical emails, documents, calendars, and shared drives were preserved throughout the migration with no data loss.
  • Rebranding Enabled: The migration directly enabled the full rebranding of KinCare under the Silverchain identity, a critical strategic milestone for the organisation.
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