Global Reach, Local Touch.
Based in Australia, our Service Desk Engineers are 100% onshore and provide world-class support.
Global Support As a Service
At Platinum Technology, all our resources are based onshore. Our team of Service Desk Engineers help companies across the globe, all from our Sydney office.
While our solution is global, our service is personal.
Our IT Managed Services clients benefit from:
- Onshore IT Support with the expertise and experience to efficiently solve issues.
- Fast and friendly IT support who understand the importance of IT to our clients.
- International / national coverage.
- Clear escalation paths and mature processes.
- A team of IT professionals who are all Microsoft certified and fluent English speakers.
- A single point of contact. Once a new ticket has been allocated to one of our Service Desk Engineers, they will take responsibility until it is resolved and closed.
- Access to a single phone number or email address that anyone can contact without fear of the cost. Fixed per-user per-month billing empowers all your staff and makes cash flow and budgeting easy.
Professionalism & Expertise
Our dedicated team, equipped with deep-rooted knowledge of both domestic and international IT landscapes, ensures that your business remains operational, efficient, and resilient, irrespective of the challenges that may arise.