RSL LifeCare

Strengthening Data Protection and Governance
with Microsoft Purview

RSL LifeCare is one of Australia’s most diverse and community-critical organisations, spanning aged care, nursing, veterans’ services, and a wide range of specialised business units. With more than 30,000 SharePoint sites, 5.5 million files, and 14 business units each with different data handling requirements, the organisation needed specialist expertise to design and implement a modern, scalable data protection framework.

Partnering with Platinum Technology, RSL LifeCare delivered a comprehensive Microsoft Purview implementation that strengthened security, uplifted governance, and created the confidence to move forward with multiple new projects.

  • “…the confidence to move forward with multiple new projects.”

    Platinum Technology guided us through an incredibly complex data-protection transformation, adapting to our changing needs, resolving issues quickly, and ultimately delivering a solution that strengthened our security and gave us the confidence to move forward with multiple new projects.
    Chris Harvey,
    Project Manager, RSL LifeCare

Challenges

  • Lacked the in-house expertise to design and implement a modern data-loss-prevention and sensitivity-labelling framework at enterprise scale.
  • A tight implementation window with no room for missteps across a highly complex environment.
  • More than 30,000 SharePoint sites and 5.5 million files requiring careful labelling, policy design, and scalable governance.
  • 14 business units with diverse and specialised data handling requirements, each needing different sensitivity rules.
  • Significant regulatory obligations and the very real risk of a high-profile data breach given the volume of sensitive personal information held across aged care, nursing, and veterans’ services.

Solutions

  • Full Microsoft Purview implementation, including DLP policies for SharePoint, OneDrive, and Exchange, sensitivity labels, auto-labelling policies, and custom sensitive information types.
  • Standardised naming conventions and definitions to support consistent governance and future DLP initiatives across all 14 business units.
  • Dedicated pilot environment enabling RSL LifeCare to safely test policies and understand how labelling would work across their diverse business units before full deployment.
  • Training and documentation for RSL LifeCare’s IT team to ensure long-term capability uplift and self-sufficiency following delivery.
  • Collaborative design approach, with Platinum Technology asking the right questions at every stage to ensure policies were designed properly from the start and adjusted as testing progressed.
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Key Outcomes

  • Stronger Data Protection: Sensitive data is now protected under a comprehensive, enterprise-grade DLP and sensitivity labelling framework, significantly reducing the risk of a data breach.
  • Improved Governance Visibility: Advanced reporting and tracking gives the security and governance team clear oversight across RSL LifeCare’s vast digital footprint.
  • Sttaff Guidance Built In: Policy tips and justification prompts embedded in everyday workflows help staff make the right decisions with sensitive information at the point of action.
  • Scalable, Future-Ready Framework: The Microsoft Purview implementation provides a foundation for ongoing compliance across aged care, nursing, and veterans’ services as the organisation continues to grow.
  • Five Additional Projects Approved: The successful delivery of this engagement gave RSL LifeCare the confidence to sign off on five further projects with Platinum Technology.
Download the full Case Study